+1 (661) 523-3289
https://www.linkedin.com/in/dillonalex
@masterpiece91
I am a highly experienced quality assurance (QA) leader with over 20 years of experience in the tech industry, specializing in software testing and QA operations. As the founder and CEO of TechAID Solutions, I have successfully led the company to achieve seven-figure revenues by prioritizing strategic client relationships and delivering exceptional QA services. My strengths include mentoring and leading teams, implementing cutting-edge testing methodologies, and enhancing operational efficiencies, all of which significantly improve product quality and reduce time-to-market. I am committed to fostering a culture of continuous improvement and technological advancement. I am eager to leverage my expertise and experience to enhance software testing processes in your organization.
Charting Milestones: A Journey of Accomplishments.
Strategically grew TechAID Solutions to generate seven-figure revenues by forging strong client relationships, assembling elite QA teams, and providing outstanding QA services.
Led TechAID's initiative to dramatically improve product quality at LiftIt by implementing test automation and CI/CD processes, reducing critical bugs by 80%.
Directed TechAID's overhaul of QA processes at Verndale, boosting client satisfaction by 40% and successfully integrating enhanced QA practices across 95% of projects.
Initiated and deployed test automation, over at Integrative Nutrition, slashing manual regression testing time by 60% and enhancing testing efficiency.
Developed a continuous release strategy over at Integrative Nutrition that cut deployment errors by 90%, optimizing software release processes.
At Integrative Nutrition, I revolutionized deployment operations, cutting deployment time from 1.5 hours to 7 minutes, significantly increasing deployment reliability.
At Integrative Nutrition, I established performance testing protocols for high-traffic conditions, supporting up to 10,000 concurrent users and ensuring optimal system performance.
Crafting Expertise: The Path of Professional Growth.
May, 2014 – Present
A nearshore staff augmentation firm specializing in software testing focused on enhancing QA processes and reducing outsourcing costs.
April, 2010 – September 2014
The world’s largest nutrition school, providing comprehensive education and training on health, wellness, and nutrition to students globally.
October 2008 – March 2010
VideoBank Digital is a premier digital asset management provider, serving elite clients like the US Army, NHL, National Geographic, and the US Senate with advanced media management technologies.
September 2002 – October 2008
Now part of Knipper Health, a healthcare marketing solutions and logistics leader, it offers innovative and efficient service to some of the largest pharmaceutical companies.
February 2001 – September 2002
A healthcare technology company specializing in providing innovative software solutions and services to streamline medical and administrative processes for healthcare providers.
Harnessing Talents: The Foundation of Success.
Championed team building and mentoring, fostering an open-door policy and aligning team efforts with individual ambitions to maximize productivity and engagement.
Applied empathetic listening and conflict resolution strategies to maintain team cohesion and focus on collective goals.
Utilized tools like JIRA, Slack, Upraise, and Tempo for agile project management and efficient communication, enhancing team productivity and project delivery.
Enhanced QA processes and resource allocation using tools like Upraise and Tempo, matching project demands with team capabilities and budget constraints.
Adapted leadership style to accommodate team diversity and evolving workforce needs, fostering a trusting and inclusive team environment.
Employed a flexible, data-driven approach to long-term planning, continuously adapting to market and behavioral changes to ensure realistic goal-setting and success.
Under my stewardship, TechAID was recognized for outstanding innovation and market impact, establishing it as a leader in the software testing industry.
As CEO, I led TechAID to be acknowledged as one of the top software testing companies, highlighting our prominence in quality assurance and innovation.
My leadership at TechAID guided the company to win this exceptional service delivery and client satisfaction award, reinforcing our commitment to excellence in business-to-business services.
Checkout what others have to say about me.
Experience enriches your resume; volunteering enriches your soul.
Established and actively lead the South American Testers Meetup groups in Ecuador and the Dominican Republic. These groups foster a community of practice that shares knowledge, resources, and best practices among software testing professionals, enhancing regional expertise and professional development.
Engage in numerous leadership roles within my church community, focusing on spiritual guidance, educational activities, and community service. My efforts support church missions and contribute to fostering a supportive and nurturing environment for community members.
Mastering languages to bridge cultures and conversations.
Regularly employed in all business communications, including leadership meetings, project management, and client negotiations. Frequently used in drafting reports, conducting presentations, and facilitating training sessions, ensuring clear and effective communication across global teams.
Actively used in managing teams and projects within Spanish-speaking regions. Leveraged for engaging with stakeholders and partners in Ecuador and the Dominican Republic, enhancing collaboration and ensuring the success of regional operations. Conducted technical workshops and led community-building initiatives, bridging cultural and linguistic gaps.